The Stats - Turnover & its staggering costs:
•Employees with the highest level of commitment perform 20% better and are 87% less likely to want to leave the organization (Corporate Leadership Council, 2004).
•Companies that communicate most effectively are 50% more likely to report turnover levels below the industry average compared with only 33% for the least effective communicators (Watson Wyatt, 2003).
•18% of the variation in sickness and absence rates across the company was due to variations in communication practices (Brown, Duncan & MacDonald, 2003)
Communication can lead to the creation of something new only if people are able freely to listen to each other, without prejudice, and without trying to influence each other. Each has to be interested primarily on truth and coherence, so that he is ready to drop his old ideas and intentions, and be ready to go onto something different…
· Pylkkänen, Paavo. (2017 January 3). Conversation is the work. Conversation Agent. Retrieved from: http://www.conversationagent.com/2017/01/conversation-is-the-work.html
A 2010 study by Tower Watson found that companies with highly effective communication practices enjoy 47% higher total returns to shareholders compared with the firms that are least effective at communicating…
· Grossman, David. (2015). The cost of poor internal communication. Holmes Report. Retrieved from: https://www.retrieve.com/news-blog/internal-communication
Why do bad conversations tend to stick with us so much longer than good ones? A critique from a boss, a disagreement with a colleague, a fight with a friend – the sting from any of these conversations can make you forget a month’s worth of praise or accord. Understanding the chemistry of conversations is not just for the chemist or the scientist, its’ for all of us. Conversation is life changing, business changing and potentially world-changing. We all must become more mindful of all our interactions if we want to better understand the impact we make in the world.
· Glaser, Judith. (2014 August 14). Why you can’t shake off that last argument. Retrieved from: https://www.entrepreneur.com/article/236143
Good managers give constructive criticism—but truly masterful leaders offer constructive praise. Getting feedback from your coworkers is scary. Research shows that most managers bad at giving constructive criticism and they are even less likely to give constructive praise. Giving and receiving feedback can make you feel vulnerable, but it’s worth taking the emotional risk to let your colleagues know just what you value about them.
· Fessler, L. (2017 June 22). Good managers give constructive criticism—but truly masterful leaders offer constructive praise. Quartz. Retrieved from: https://qz.com/1010784/good-managers-give-constructive-criticism-but-truly-masterful-leaders-give-constructive-praise/
Contact Dr. Andrea, to learn how to increase the following into your organization:
Take a moment in reflection…
Most often it’s not that our team is unskilled, uneducated or lacks knowledge, it’s typically that we cannot get along! Yet, icebreaking or team building exercises haven’t seemed to work. Employees must learn how brain and body chemicals work for and against them, as well as when to trust those internal chemical and electrical impulses, and when and how to override them. Imagine if you could be freed up of the energy you expend intervening in relationship squabbles?